Change management

This course examines theories of change and development as they apply to organizations, groups and individuals. It explores the ways in which various theoretical perspectives on change are reflected in the range of approaches that can be applied to the diagnosis and resolution of problems in organizations.
 

Professor
Module
Understanding the communication environment and managing integrated communication

This course examines theories of change and development as they apply to organizations, groups and individuals. It explores the ways in which various theoretical perspectives on change are reflected in the range of approaches that can be applied to the diagnosis and resolution of problems in organizations.

Learning methods include pre-readings, exercises to help participants test their ability to relate to the theories and concepts under examination, lectures, discussions, group work, and case presentations. The course approach draws on, examines and challenges participants’ existing assumptions and ideas about change management. Across nine sessions, participants will examine an array of change-related topics, including: patterns of change and their implications for change managers; process models and critical issues affecting the outcome of change projects, shaping strategies for change; power, politics and the role of the change manager; communicating change; a review of how theory and research have influenced the development of interventions; the design of interventions; selecting interventions and keeping the change on track; and sustaining change.

The course is designed to help participants develop investigative and diagnostic skills in order to more effectively assess what is going on in organizations; extend the ability to manage issues arising from internally planned and externally imposed organizational changes; and improve awareness of how people can facilitated or resist change and extend the ability to manage the human resource in the context of change.